Refunds are NOT given. If you receive an item that is an error, defected or is flawed please contact us at firstname.lastname@example.org and provide a description of the issue along with photos. We will provide a pre-paid shipping label for your return. Item must be returned within 7 days of receiving it. Upon inspection, we will have a replacement put into production and shipped to you or available for pick up.
Returns must be received in original condition and unused. If item has been exposed to smoke of any sort, perfumes, detergents, animals or any other smells the return will not be accepted.
ITEMS THAT HAVE BEEN WASHED WILL NOT BE ELIGIBLE FOR RETURN.
Custom orders are NOT ELIGIBLE for returns unless there is a defect or error made by Shake Rattle and Sew
Special orders, Facebook orders and website orders CANNOT be canceled after placed. Production times and estimated arrival will be messaged to you when your order is placed.
We will not accept returns, exchanges or refunds due to color. To prevent ordering or purchasing the wrong color, we suggest viewing the product on multiple devices. Color variations can occur on different devices, and we do not consider color to be a defect.
WE WILL NO LONGER REPAIR ITEMS
Your satisfaction is important and if your item shows noticeable defects such as seams coming apart, holes, loose threads within 30 days of purchase we will repair the item. After 30 days of use, we will be unable to make repairs.
Additional non-returnable items:
* Gift cards
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email email@example.com